FansMine Help Center
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Account, Profile

1. How do I stop receiving Emails from FansMine? 2. Help! I've lost access to my two-factor authenticator app 3. My account has been hacked 4. Connecting social media account 5. Changing my username 6. How to edit my profile page 7. Changing my password 8. How to change email address 9. Securing account with 2FA (Two-factor authentication) 10. How do I delete/deactivate my account?

Security

1. Someone has stolen my identity! 2. Using management sessions to keep your account secure 3. How to protect content from being stolen 4. How FansMine protects sex work, other creators, and their content 5. Reporting stolen content 6. Blocking a geolocation 7. Manage who can see my posts 8. Difference between blocking and muting

Subscriptions

1. What is a subscription 2. Difference between following and subscribing 3. What is auto-renewal 4. Subscription Promotion 5. Minimum and maximum subscription price 6. How do I subscribe 7. Changing subscription tiers 8. Where are my subscriptions 9. How to renew a subscription 10. Cancel a subscription / Unsubscribe 11. I subscribed but can’t see a creator’s content

Wallets, Payment

1. What is an account wallet 2. How do I use my wallet 3. Adding account balance 4. Wallet balance limits 5. Unable to use wallet balance 6. Refunding wallet balance back to original payment 7. Is my wallet balance or card charged first 8. Can I pay with remaining wallet balance and my card 9. Is my account wallet secure 10. Accepted payment methods

Tips

1. What are tips 2. Maximum and minimum tip amount 3. How to send a tip 4. Tipped the wrong user or tipped an incorrect amount 5. Was my tip received? 6. Can I cancel a sent tip 7. Content not received 8. Unable to purchase media or send a tip

Other FAQ's

1. How do I make a suggestion for the FansMine website? 2. How to contact support 3. Where is the homepage 4. How do I send a direct message 5. What is my username or profile link 6. How to check who I currently follow
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Other FAQ's

How do I make a suggestion for the FansMine website?

If you have an idea or feature request that you feel would improve the FansMine website, please be sure to let us know at: info@fansmine.com

How to contact support

If you're on a computer, you can open a support ticket by clicking the Support button at the bottom right of your FansMine page. You can also reach us at info@FansMine.com, or sending a direct message to @FansMine on Twitter.

Where is the homepage

You can navigate to the homepage by going to fansmine.com, or clicking the FansMine logo at the top left. If you're on mobile, you can also tap the home icon at the bottom left panel.

How do I send a direct message

Once your email address has been verified, you can send a direct message by clicking the envelope icon on a user's profile page.

What is my username or profile link

You can find your username or profile link by opening the site menu, then select Profile. Your username is the unique name next to the @ symbol. To find your profile link, click the upward arrow icon above Edit Profile to copy the URL.

How to check who I currently follow

You can access your Following list by opening the site menu, then click Followers underneath your user information. The page will be redirected to your Followers list, click the Following tab to display the users you currently follow.

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