Help! I've lost access to my two-factor authenticator app

If you have previously enabled two-factor authentication, you should be able to retrieve the rotating code needed during login from your authenticator app - for most people, that would be Google Authenticator.

Our support staff will verify you as the account owner (the process differs slightly depending on if you're a user or a creator), and remove the 2FA requirement from your account. Afterwards, you will be able to log in once again.

Was this article helpful?