FansMine Help Center
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Account, Profile

1. How do I stop receiving Emails from FansMine? 2. Help! I've lost access to my two-factor authenticator app 3. My account has been hacked 4. Connecting social media account 5. Changing my username 6. How to edit my profile page 7. Changing my password 8. How to change email address 9. Securing account with 2FA (Two-factor authentication) 10. How do I delete/deactivate my account?

Security

1. Someone has stolen my identity! 2. Using management sessions to keep your account secure 3. How to protect content from being stolen 4. How FansMine protects sex work, other creators, and their content 5. Reporting stolen content 6. Blocking a geolocation 7. Manage who can see my posts 8. Difference between blocking and muting

Subscriptions

1. What is a subscription 2. Difference between following and subscribing 3. What is auto-renewal 4. Subscription Promotion 5. Minimum and maximum subscription price 6. How do I subscribe 7. Changing subscription tiers 8. Where are my subscriptions 9. How to renew a subscription 10. Cancel a subscription / Unsubscribe 11. I subscribed but can’t see a creator’s content

Wallets, Payment

1. What is an account wallet 2. How do I use my wallet 3. Adding account balance 4. Wallet balance limits 5. Unable to use wallet balance 6. Refunding wallet balance back to original payment 7. Is my wallet balance or card charged first 8. Can I pay with remaining wallet balance and my card 9. Is my account wallet secure 10. Accepted payment methods

Tips

1. What are tips 2. Maximum and minimum tip amount 3. How to send a tip 4. Tipped the wrong user or tipped an incorrect amount 5. Was my tip received? 6. Can I cancel a sent tip 7. Content not received 8. Unable to purchase media or send a tip

Other FAQ's

1. How do I make a suggestion for the FansMine website? 2. How to contact support 3. Where is the homepage 4. How do I send a direct message 5. What is my username or profile link 6. How to check who I currently follow
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Security

Someone has stolen my identity!

If you have discovered a fake profile page impersonating as you/believe someone has stolen your identity, please pay close attention to the URL of the website in question.

Using management sessions to keep your account secure

We at FansMine are constantly improving account security and implementing tools to help manage your account.

How to protect content from being stolen

The best way to protect your content from being stolen/leaked is to digitally watermark your media - if done correctly.

How FansMine protects sex work, other creators, and their content

FansMine takes sex work and other creators' protection very seriously.

Reporting stolen content

You can report stolen content to us via an email to info@fansmine.com or the help button on our website. We will investigate your report in a timely manner and take appropriate action against the offending user, if necessary.

Blocking a geolocation

To block a country, state, city, or region from accessing your profile page, go to your Privacy & Safety settings.

Manage who can see my posts

You can choose who can view your posts by managing your Timeline Permissions under Privacy & Safety.

Difference between blocking and muting

Blocking a user will prevent them interacting with you and accessing your profile page. Muting a user will still allow them to see your profile and interact with you, it will just remove their feed posts from your homepage.

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